{"id":108,"date":"2021-01-06T11:58:19","date_gmt":"2021-01-06T11:58:19","guid":{"rendered":"https:\/\/demo.bosathemes.com\/bosa\/marketing\/?page_id=9"},"modified":"2024-09-26T07:05:02","modified_gmt":"2024-09-26T07:05:02","slug":"training-program","status":"publish","type":"page","link":"https:\/\/imperialprogram.space\/sgc\/training-program\/","title":{"rendered":"Training Program"},"content":{"rendered":"\t\t
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RETAIL STRATEGY CONSULTANT SSG\/ WSQ Certified TRAINER RESEARCH CONSULTANT<\/h2>\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Retail Strategy Consultant and Subject Matter Expert (SME) with more than 38 years of hands-on business management experience and effectively bi-lingual SSG approved Trainer with Golden Compass School, Spa Menu of Mary Chia, Kenko Academy, Osmium Training Institute, NATC Institute, ABC – AAARYA Business College, Training Masters\u2019 College conducting both synchronous (face-to-face classroom training) as well as asynchronous (Home Based Learning) WSQ courses in English and Chinese.<\/p>

An active member of Adult Educators Network (AEN) and actively involved in the Special Interest Group (SIG) of International Entrepreneurship by IAL for China, Myanmar, Philippines and Indonesia. Participate in the EOS presentation for Professional Development Conference 2019 by IAL.<\/p>

Partner of WeTalk, a learning circle for HSK Chinese language proficiency and Independent Business Advisor of Bigg World- a blockchain powered autonomous online to offline (O2O) marketing platform.<\/p>

Started my retail training work with Emporium Holdings Group in 1983 when I was he Retail Unit Manager of Oriental Emporium (Bedok) and appointed the Course Leader \/ Trainer \u2013 English and Chinese for the Group\u2019s In house training programs for both sales and executive staff. As a member of the Training Committee I was also the Chief Coordinator of the Group\u2019s QCC program.<\/p>

In the early 90s my oversea ventures began with Trade Development Board Holding (the current International Enterprise Singapore) and several local companies like Liang Court, Pisces Group and in the later years work with listed companies like CapitaLand, Guocoland, Keppel Land and Macquarie. Key focus was asset and retail property development and management in China \u2013 Wanda Group.<\/p>

After returning from overseas corporate life in 2016 I aspired to share my business management experience through training and education. I got my ACTA (Advance Certificate in Training and Assessment) in 2017 and completed the Diploma in Retail Management in 2020.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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CORE COMPETENCIES<\/strong><\/p>

  • Effectively proficient in English and Chinese and speaks major dialects like Cantonese, Hokkien, Teochew, etc.<\/li>
  • Proficient Presentation Skills and able convincingly and constructively persuade stakeholders with good knowledge of retail market, retail properties development, customers service as well as business operations procedures and management.<\/li>
  • Effective Relationship and Rapport Building in creating cordial working relationship with stakeholders at all levels Board of Directors, managers and frontline staff.<\/li>
  • Proficient Team Leadership with good knowledge of the business management, customers service, asset and property management and cultural diversities.<\/li>
  • Efficient motivator and negotiator with the ability to interact with stakeholders and people from all walks of life and all ages.<\/li><\/ul>

    KEY ACCOMPLISHMENTS<\/strong><\/p>

    • Training of more than 1,000 corporate staff and learners on WSQ subjects since 2019.<\/li>
    • Training of more than 120 Property Management Managers and 300 Customers Service staff Training of more than 220 Retail Executives and 600 Sales Assistants of Emporium Holdings<\/li>
    • Years of hands-on business management experience in retail, commercial property management, customers service management, marketing, branding and in-house training.<\/li>
    • Successfully organised three 5 Days Annual Macquarie Wanda Conferences for 50 senior managers\u2019 delegates in Hong Kong and trip to Singapore.<\/li>
    • Improve retail asset performance of Wanda portfolio by 70%<\/li>
    • Accomplished Leasing assignment of more than 55,000 sq m of retail space of the Wanda portfolio<\/li>
    • Interviewed more than 800 over respondents from all walks of lives in Singapore and 2000 over respondents in China.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      CAREER HISTORY<\/h2>\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      TRAINING HOURS AND SUBJECTS<\/h2>\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • WSQ Courses \u2013 800 hours<\/li>
      • In House Corporate Training (China) \u2013 500 hours<\/li>
      • In House Training (Singapore) \u2013 1,200 hours<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Corporate<\/strong><\/h3>
        1. Retail Leasing (China)<\/li>
        2. Retail Tenants Management and Co-ordination (China)<\/li>
        3. \u00a0Shopping Centre Management<\/li>
        4. Shopping Centre Customers Service<\/li>
        5. Retail Sales Management (Supervisory) \u2013 Singapore<\/li>
        6. Retail Sales Techniques – Singapore<\/li>
        7. Customers Experience Management<\/li>
        8. Workplace Safety<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Retail and Other Soft Skills<\/strong><\/h3>
          1. \u00a0WSQ Diploma in Retail Management<\/li>
          2. WSQ Diploma in Retail Operations<\/li>
          3. WSQ Diploma in Tourism (MICE)<\/li>
          4. Manage Customers Loyalty and Retention<\/li>
          5. Customers Experience Innovation<\/li>
          6. Service Excellence<\/li>
          7. Service Leadership<\/li>
          8. Service Challenges<\/li>
          9. After Sales Services<\/li>
          10. Financial Analysis<\/li>
          11. Solve Problems and Make Decisions<\/li>
          12. Emotion Competence<\/li>
          13. Product Demonstration<\/li>
          14. Workplace Communication<\/li>
          15. 15. Productivity Improvement<\/li>
          16. Social Media Marketing<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            EDUCATION & TRAINING<\/h2>\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Educational Credentials:
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            Title<\/b><\/td>\nYear<\/b><\/td>\n<\/tr>\n<\/thead>\n
            WSQ Diploma in Retail E-Commerce (Omni Chanel)<\/td>\n2021<\/td>\n<\/tr>\n
            Certificate Train-The-Trainer WSQ F&B Services<\/td>\n2021<\/td>\n<\/tr>\n
            WSQ Specialist Diploma in Retail Operations<\/td>\n2021<\/td>\n<\/tr>\n
            WSQ Diploma in Retail (Retail Operations) \u2013 SIRS and NATC<\/td>\n2021\/20<\/td>\n<\/tr>\n
            WSQ Diploma in Environment Services<\/td>\n2021<\/td>\n<\/tr>\n
            WSQ Framework in Food & Beverages Service leading to Diploma<\/td>\n2020<\/td>\n<\/tr>\n
            WSQ Advance Certificate in Training and Assessment<\/td>\n2017<\/td>\n<\/tr>\n
            Certificate in Real Estate Investment Finance, APREA<\/td>\n2010<\/td>\n<\/tr>\n
            Master of Business Administration, EMBA, Honolulu University, USA<\/td>\n2006<\/td>\n<\/tr>\n
            Diploma in Management Studies, Singapore Institute of Management<\/td>\n1983<\/td>\n<\/tr>\n
            G.C.E. \u2018A\u2019 Level<\/td>\n1975<\/td>\n<\/tr>\n
            G.C.E \u2018O\u2019 Level<\/td>\n1973<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Training\/ Short Courses Attended:\n<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Title<\/b><\/td>Year<\/b><\/td><\/tr><\/thead>
            Wealth Management & Retirement Planning<\/td>2021<\/td><\/tr>
            Fundamentals of PDPA<\/td>2021<\/td><\/tr>
            Business Negotiation L3<\/td>2021<\/td><\/tr>
            E-Commerce Campaign Management L4<\/td>2021<\/td><\/tr>
            Social Media Marketing L4<\/td>2021<\/td><\/tr>
            Skills Future for Digital Workplace E-Commerce<\/td>2020<\/td><\/tr>
            How to Get your AE Business Up and Running<\/td>2019<\/td><\/tr>
            Shopping Centre Management, The Real Estate Academy, China<\/td>2012<\/td><\/tr>
            Retail Leasing Management of Australia<\/td>2009<\/td><\/tr>
            Advance Logistics Officers Course, School of Logistics Administration, SAF<\/td>1987<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Other Achievements\n<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Title<\/b><\/td>\nYear<\/b><\/td>\n<\/tr>\n<\/thead>\n
            Captain Reservist NS man
            Logistics Officer(S4), Battery Commander, Singapore Reserve Artillery Battalion<\/td>\n\t\t\t            		1987<\/td>\n\t\t<\/tr>\n\t\t
            Organizing Chairman of Emporium Holdings QCC Convention <\/td>\n\t\t\t1884-86<\/td>\n\t\t<\/tr>\n\t\t
            Organizing Chairman of Emporium Holdings Talentine 1980<\/td>\n\t\t\t1984-86<\/td>\n\t\t<\/tr>\n\t\t
            Editor of Emporium News \u2013 Group newsletter <\/td>\n\t\t\t1982-86<\/td>\n\t\t<\/tr>\n\t\t
            Publicity Secretary of Youth Executive Committee, Aljunied C.C.<\/td>\n\t\t\t1978-80<\/td>\n\t\t<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            RETAIL STRATEGY CONSULTANT SSG\/ WSQ Certified TRAINER RESEARCH CONSULTANT Retail Strategy Consultant and Subject Matter Expert (SME) with more than 38 years of hands-on business management experience and effectively bi-lingual SSG approved Trainer with Golden Compass School, Spa Menu of Mary Chia, Kenko Academy, Osmium Training Institute, NATC Institute, ABC – AAARYA Business College, Training Masters\u2019 College conducting both synchronous […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":107,"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":1314,"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/pages\/108\/revisions\/1314"}],"wp:attachment":[{"href":"https:\/\/imperialprogram.space\/sgc\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}